Nightingale your problem is trying to argue rationally with trolls in the first place. Just call them, accurately, retarded cunts and be done with it. Sadly the playerbase is so small now that these retarded cunts are proportionaly a much larger part of it than they used to be. There's really no point to playing a game when almost the only people left are these circlejerking idiots who treat public servers like personal chatroom hangouts, with all the "hilarious" in-jokes, meme spewing and trolling that entails.
I have no doubt they prodded and poked and provoked Nightingale into it, only to cry crocodile tears about how tyranical and opressive the decision was afterwards, typical troll tactics, similar to pre-school girls getting boys into trouble. After all, here was an admin "robotically" enforcing the rules, i.e not a proper troll incubator like the vast majority of other NA admins.
People in NA have just accepted that this is a stagnant, dying game, with practically no chance of getting new blood and therefore incestuous metagaming bullshit is now a normal and integral part and must not be interfered with by admins. That's all this "family size" and "understanding" euphemistic bullshit means. The game is now so small that removing cancerous tumour behaviour, something that would've been matter of fact a few years ago, is prohibitive because it would kill the game itself. If the state of the playerbase is so dire that there's more cancer than flesh, well, that kind of speaks for itself.