Being a shitlord? Why? People here (at least me) expect cashiers of a supermarket be fast: put your stuff on the barcode reader, tell you how much you have to pay and give you the receipt, that's all what they have to do. I think asking questions like "how was your shopping" would probably be perceived by customers as something annoying and a waste of time.
Sorry i didn't read all the posts.
Do you fella's have Walmart's Over there? Well here in Florida, Walmart is a shit lord for like 6 reasons.
1: 1 Cashier all the time(exaggeration, but the basically make you wait 20 minutes for shit)
2: They treat employees like they are nothing but shit and think that the execs are the real people
3: I'm Biased
4: They fuk up your food cause they don't give a damn (bagging it, handling it, etc etc)
5: Overcharge you and then say it's your fault most times.
6: Jews
Concerning My store, Publix has 1000+ grocery stores because of the exact reason that they take Customer service highly. It's actually their main selling point and there's a lot of people who will shop at Publix just because the competitor(in most cases Walmart now) doesn't do special orders, doesn't help people, makes people wait, etc etc. Americans are a fast moving country, so making someone wait 5 minutes longer is a pretty big deal(even though it's not a lot of time, it gives off an attitude of indifference)
So basically: Culture. I'm sure there's some stores in Germany that Operate similarly to Publix (read it in an Article, the store is trying to Copy Publix's style somewhat) and they've been soaring in the market.
Also, Walmart hate's publix so much, that in FLORIDA ONLY they have a deal in which they'll MATCH BOGO adds from publix. NO OTHER STATE DO THEY DO THAT. That's how BAD Customer NO service can do you.