You are not incorrect. I would say a majority of the players (who chat at least) are cunts. You're experience as a beginner is not unique, you either global mute the motherfuckers (ctrl+shift+m), or individually mute particular offenders through the esc menu, depending on your level of misanthropy. Or just bear down and grind it through until you're not a noob anymore one day. You can get lucky every once in a while and someone will actually be helpful. If so, take a moment to savor the experience, it's the crpg equivalent of a unicorn. If unicorns were real and rare, not completely imaginary.
There is an EU server for lower level characters only, I forget what the limit is but somewhere between 15-20 max I think. But that doesn't mean the players are of low skill level, so if your'e EU it may be worth checking out but you should be fine in the regular servers with more people, may have a better chance of catching a multi wave and leveling up quicker.
You either come into crpg with a thick skin or develop it eventually. Or silence the mongrels that doth offend and pretend it never happens. Then everyone is just a cute little avatar running around banging into each other, no matter how much of an asshole is controlling them behind the screens. Or hell, do yourself a favor and just quit this fucking game. There will come a point where it's too late, point of no return, etc. You don't want that....... nobody wanted that........................ can't...................... get.................................... out......................................