Can i just say something "ON TOPIC" (so i don't get any more fail warnings)...
I dunno what sort of tools the admins have at their disposal, but is it possible, before they unleash ban-hammer, to look thru a list and see when a player has registered, his main, his alts, his level etc. Cos then, they could be more lenient, or explain in game the rules to the new player etc. It would make sense, especially if you don't recognise the name too. I dunno, cRPG has become fucking strict.
Cos, if i was brand new, play first day and get banned for a reason i didn't know, i'd think "fail mod is fail, fuck this". That's just me though :p this guy is more optimist than me ^