Everything about this project is childish, their work, their way of communication, people who invested the most are basically manchildren with some money they have thrown at Chris Roberts. Why they don't give refunds? Because they believe there is organized campaign against them led by Derek Smart and Goons, which isn't far from truth. But not everybody is asking for refund because he believes in shit Derek Smart is posting on twitter. There are much bigger issues with this project than what Mr Pre-Internet Troll and bunch of neckbeards are calling out.
Roberts wife, who by her own words created this whole cult and is responsible for project being successful, is claiming that she is the most formally educated person in the company. She is former B movie actress... If I was some dude with university degree and maybe even PhD in Physics and worked for them, would definitely seek for a new job opportunity, rather than listen to overinflated ego of some failed actress who got her diploma by attending some night school/college. That's from employees perspective. From backers perspective, that statement is massive red flag. Because if she truly is the most capable person working on Star Citizen, then how can we expect it ever to become playable? Unless you're delusional like Xant and believe current build deserves to be called playable...