Why would I lie? Why would I be trying to get this fixed?
If this is the case then I would suggest you put in a proper bug report on this forum
http://forum.c-rpg.net/index.php/board,9.0.html or
http://bugtracker.c-rpg.net/I am sure an admin can check into your account and see if this is some crazy bug that only affects you and your 4 friends (get them to post it too!)
This is honestly the fastest way to get any issue resolved, and yes, they do listen, and yes they do look into stuff that is reported. However, ranting with your hands cupped over your ears and calling everyone who even remotely tries to help you in any way a troll or a liar, is no way to get this done, and only distance yourself from the community as a whole, as you are only burning any type of bridge with people who are honestly trying to help you.
PROTIP: Do not go there with the same attitude that you displayed here, I am sure it will get your problem taken more seriously and in a much faster fashion.
I hope I didnt troll you with this post.