I bet you most of the player base was lost to being banned.
Now what is your solution to this?
Admins always checking how old a character is before kicking/banning someone, and if the player is new, they are supposed to say "Oh, well, he is new, he can't be expected to read the rules, so I will just pretend that I didn't see how he broke the rules?"
Sorry, if there are new players who log on, break the rules and then GTX, I say it's not loss for our community.