Anyone that has to create something others will used have to face this.
99% of users are idiots, people only give negative feedback... tons of things that are simply true, without being restricted to the IT field (or videogames).
And that's not a reason not to listen to this negative feedback.
The only thing that makes feedback hard to evaluate in cRPG is the part of it that is biaised. Which is itself hard to assess, even with the clever polls they did last summer.