Password issue for CRPG website

[Stonewallis]

Hi,

I am unable to get into my account on your website since I switched over to the laptop.  I have added clan tags recently perhaps this is the problem.  I use your new password feature in game which continually fails.  I have tried the pwx_xxx_vjf or whatever feature several times and never works.  I do notice that it tells me to use my old characters name to login.  This fails.  I get the notice "invalid login or x5 wrong login".

The name it request me to login is CSA_stonewallis but the new name after name change about 10 days ago is Stonewallis_of_Jerusalem.  And no I haven't been auto block banned I get into games fine.  I just can't access my character page.

Yours truly,
Thomas Jackson

[LLJK_Siggy]

PM me your password and I will see if it works.

[Meow]

after 5 wrong login attempts you will be locked out for 15 mins.
so if you reset the password while locked out it will still take 15 mins until you can login with it.
wait 15 mins then try again.
if it doesn't work request a new one ingame.

[Stonewallis]

OK, I will try again.  However I utilized your new password features this evening first off, and the last time I tried was last night.  I'll try again later and if it fails I will pester the admin.

Yours truly,
Thomas Jackson