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Give me the original name and what you submitted for the new name for both, and I'll let you know.
For a fee of 1,000 gold you can fix typos and add or change a clan tag - not change your name completely
You could do Murmillus_Prime without a problem, but I think you were denied because Murmillus to Murmalot is beyond the realm of fixing typos.
same thing happened to me ive waited almost 16 hours now and i changed from Oromis_Elda to VKGR_Berserker_Elda and it was pending and now its not and it didnt change.