No equipment

[Jeez]

A friend of mine started playing crpg a few days ago,

he started in the game logged in on the site,

but he had no equipment in-game, he did have the starter items on the site though, neither was his xp and gold transferred, since it was not visible on the site.

Any suggestions?

[krampe]

Different char ingame and at the page, check spelling.

[Leiknir]

Or if its a common name, someone else might have created the char with his cdkey, but never used it or set a PW.
I accidentaly connected to the crpg servers with "Bandit" once, creating the char. Never set a PW there before, when I had to (as you could start delete passwords of other chars with him) someone else already did set a PW, and even distributed skill points of the level1 char.