Can any admin help with this? I lost a generation and heirloom to a bug. I was literally within a few thousand exp of leveling to 31 and it bugged out and said i was lvl 1. I've never retired before(1st gen) so I thought this was the normal process. Now it says I am lvl 1, gen 1 with no heirloom. I have lost everything I've attained since the start and am having trouble accepting this. Any help or advice would be appreciated as I am new to the game and was unaware of bugs that could do this.
Thanks in advance.
