step 1: recreat an old character
step 2: go to an OFFICIAL (EU1, EU2, NA1, NA2...) and press QMPY (or qmps, im not sure)
==> if you have AZERTY like me, you have to press A,PY (or A,PS)
you should now get the message
if all fails, go to IRC:
http://forum.meleegaming.com/chat/