17 generation character lost with all my gear (many heirloomed)

[Kabookie]

I must cry on your shoulders...
I played all Friday April 29th with my old character but when I tried to join servers today I was unable. It kept saying "connection with server was lost" or just unable to connect.
I went to website character page and nothing was visible so I made a new character (Kabookieson), as the prompt stated to do when you can't see your character, so I could access my old name. I log in with new character and the old character name is selectable but it has no stats and gear I did not buy and is a starter character.

Friday I had been playing with a 17th generation character at lvl 30 which had several multi-heirloomed items and several other items.

I see most people have their old characters and sure wonder what happened

[Garth]

You are not alone 'boox . My gen 8, (almost lvl 30) char 'BkS_Harn' is gone as well. Tried logging in to website a few times and I thought I was having problems with browser cookies again, then joined server & discovered myself in peasant gear.

I know we were both playing in the CTF server last night so I dunno if there could have been a possible complication with that. Hopefully they're just messing around with the database.

[Mylet]

http://forum.c-rpg.net/index.php/topic,4605.0.html

[Garth]

http://forum.c-rpg.net/index.php/topic,4605.0.html

Yeah, just heard the news when I popped in & asked in NA Battle.

Thanks for the link anyway, helps explain it a bit more.

[MaverickG]

I feel my account was blocked/banned unfairly.  I dont even play Siege or CTF!

[Kabookie]

I must cry on your shoulders...
I played all Friday April 29th with my old character but when I tried to join servers today I was unable. It kept saying "connection with server was lost" or just unable to connect.
I went to website character page and nothing was visible so I made a new character (Kabookieson), as the prompt stated to do when you can't see your character, so I could access my old name. I log in with new character and the old character name is selectable but it has no stats and gear I did not buy and is a starter character.

Friday I had been playing with a 17th generation character at lvl 30 which had several multi-heirloomed items and several other items.

I see most people have their old characters and sure wonder what happened

UPDATE!
Today I was able to log in a battle server with this character and now it shows up on my character page correctly.
What a relief!