Whilst I agree this is a shitty situation, I think if you ask any decent sized strat clan, they will have a sob story similar to this. I have multiple, the most recent one being, after I locked down your army that failed the raid on Ismirala castle. I attacked you because I was the only one ready, I was bringing down troops and horses. Our reinforcements were only an hour distance away, and when they set off, strat froze for multiple hours, so we missed the reinforcement time, and lots 500 horses (mostly +3 destriers and a few +3 rounceys) and tickets. We would have outnumbered and outgeared you, and took all your gear if strat hadnt froze. We searched solutions and the reponse we got was: shit happens, suck it up. So we did, and we did the best we could, and killed 300 of your tickets with only horses.
My point is, while annoying and buggy, it has happened to everyone, multiple times in some cases, and a rollback has never been granted.
If you get a rollback, its only fair that we, and every other faction gets them too.
TLDR: Just because you are the first faction to go whining on forums about this sort of thing rather than taking it up on irc, it doesnt mean that you are the only faction that it has happened to.
My 2 cents.