http://en.wikipedia.org/wiki/Infestation:_Survivor_Stories#ControversiesWhen questioned about the complaints received, Titov responded by saying that the customers complaining were a minority and "As of right now over 93% of our customers like the game, with over 40% saying it's perfect and around 50% saying it's good, but they'd like to see more polishing and features."[34]
On December 19, 2012, a Valve employee stated that they would be investigating concerns raised by users about censorship and moderation on Steam's forum.[35] The concerns were directed towards a developer of the game who was accused of banning Steam forum users unfairly for criticizing The War Z.[35] On the same day The War Z was temporarily removed from sale on Steam's store, with Valve issuing a statement saying "We apologize for this and have temporary [sic] removed the sale offering of the title until we have time to work with the developer and have confidence in a new build." A user also proved that ban appeals were not looked over; instead, copy and paste responses were issued stating "We have evidence that you have used multiple hacks. Your ban appeal has been denied." The developers have also been accused of bullying and bribing people who complain about the game.[36] Valve allowed users to submit a ticket for a refund if they weren't satisfied with the game.[36]