Name change/logging out

[Techno]

I was trying to change my name, paid the 1k gold application fee and saw the request was pending.
I logged on today and saw the request was no longer pending and my name was the same, i thought i got denied but it didn't make sense since i was changing a clan tag. I then realized maybe i need to make a new char with the name i want to use, so when i went to go logout it just sort of refreshed the page, it refuses to log out of my main character.

[Harald]

If it is no longer pending and your original char still exists the name change was denied. You do not need to make a new char anymore when you want to change the name. And we still have/had some problems with the browser cookies, if logout doesn't work clear them.

[Techno]

Thank you