Same here, we should get a refund or it returned.
EDIT:
[23:02] <Smoketh> Dear sirs and sirsettes, is there any way to get a missing item back? I purchased a helmet and it took my monies but wont show in website or ingame inventory
[23:03] <@Shik|afk> Smoketh: missing items are actually just hidden
[23:03] <@Shik|afk> they will eventually come back
PANIC OVER GUYS.