If you have packet loss, you'll have to deal with it. Sounds like all of you need to open a Service Ticket with Time Warner. You might also check your session table on your router. If you are exceeding a set number of sessions, your ISP will degrade your service. Also, if you use tabbed browsing, or a plug-in like FasterFox, it can contribute to a ton of open sessions which leads to the degraded service. You can also get disconnected from cRPG if you have a consistent high ping. If it gets above 900 ping, expect to be disconnected. Its not like you can play with that ping anyhow.