- helping people that somehow screwed up
- retrieve passwords, accidental retirements, etc etc
- accept name changes
- bans are not handled by support
- basic knowledge of irc, as well as idling-mentality, is mandatory
- helping people that somehow screwed upAlready do that on IRC when able (I'm usually on while at work during the NA daytime/EU evening)
- retrieve passwords, accidental retirements, etc etcI already do name changes as admin, and would be happy to expand what I'm able to do.
- accept name changes
- basic knowledge of irc, as well as idling-mentality, is mandatoryDone and done.
Applying for this position. I currently already do tech support and I love having the chance to teach people about the procedures of a system. Aside from that, I've already voiced my request to be some sort of IT Support/helper for cRPG many times so this is the perfect place to make it formal.
Even if it's some simple things like handling an end user's accidental mistake, I feel like I could improve this communities trust in the support team based on my knowledge and expertise in the field. I feel like I could post more on the subject but would not like to do so in a public manner. If you choose me or have interest in me as a support, I would like to tell you more of my skills and past experience on the matter.